Charmaine Netball Academy

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FAQ

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General

To enroll in our netball classes and programs, follow our straightforward registration process. Visit our website, select your desired program, and complete the online registration form. Alternatively, you can reach out to our friendly staff, who will guide you through the registration steps. We've made it easy to join the netball action, and we're here to assist you every step of the way. Sign up today and embark on your netball journey with us!

Our netball programs are designed to cater to a wide range of ages and skill levels. We welcome participants from young beginners (5 years old) to seasoned players (20+yo). Typically, our programs are structured to accommodate age groups ranging from early childhood to adults, ensuring that everyone can find a suitable program tailored to their age and experience. Check out our program details to find the perfect fit for you or your child. We're committed to providing an inclusive and rewarding netball experience for all age groups.

Proper gear is essential for a netball training session. Players should come prepared with comfortable athletic attire. It is compulsory to wear our training attire, above ankle socks and court shoes. Don't forget your water bottle to stay hydrated during our dynamic training sessions. Our coaches will provide guidance on any additional equipment or gear specific to the program. Dress comfortably and be ready to enjoy the training while giving your best effort on the court.

Our coaching staff is comprised of highly qualified and experienced individuals who bring a wealth of expertise to our netball programs. Each coach is certified and holds a deep passion for the sport. Their qualifications range from national coaching certifications to playing experience at high levels. We're proud to have a dedicated team of mentors who are committed to developing players' skills, strategy, and love for netball. You can trust that your training is in capable hands, and our coaches are here to guide you towards success on the court.

The sessions are held at accessible and well-equipped locations to ensure you have a great training experience. You'll find our training schedules and locations on our website or in the program details. Alternatively, you can reach out to our friendly staff, who will share the details of the program via email or phone. Join us at the venue that suits you best and get ready to elevate your netball skills.

Yes, we provide the option for private coaching and one-on-one sessions. These personalized sessions are perfect for those looking to fine-tune their skills or focus on specific aspects of their game. Our experienced coaches will work closely with you, tailoring the training to your unique needs and goals. Whether you're a beginner seeking extra support or an advanced player looking for advanced guidance, our one-on-one sessions are designed to help you achieve your full potential on the netball court. Contact us to arrange a private coaching session that suits your schedule and preferences.

Your safety and convenience are our top priorities. In the event of bad weather or unforeseen circumstances, we have a clear policy in place. We will notify parents and players promptly about any session cancellations through our communication channels. We aim to reschedule missed sessions to ensure that you receive the full training experience. If we're unable to do the makeup class, we'll roll over the lesson credit to the next term for your convenience. Rest assured, we're committed to providing a safe and reliable training environment, even in challenging weather conditions. Your progress and well-being are our focus, and we're here to support you in every situation.

Absolutely! Our netball programs offer exciting opportunities for tournaments and competitive play. Participants have the chance to showcase their skills in matches and competitions, both locally and potentially on a broader scale. We believe in providing a well-rounded netball experience that not only focuses on skill development but also allows our players to test their abilities in real game situations. Join us for a chance to take your netball journey to the next level and compete with enthusiasm and passion.

We encourage parental involvement and support. Parents and guardians are welcome to observe our training sessions, providing an opportunity to witness their child's progress and share in their netball journey. Our open and inclusive environment allows families to be a part of the training experience. Join us on the sidelines to cheer, motivate, and be a part of the netball community. We value your presence as it strengthens the bond between players, coaches, and their families.

We're always here to assist you. If you have additional questions or need support, reaching out to our academy is easy. You can contact us through the provided phone numbers (+65 88517093), email address (hello@charmainenetballacademy.sg), or via our website's contact form. Our dedicated staff will promptly respond to your inquiries and provide the assistance you need. Whether you have questions about programs, scheduling, or any other aspect of our academy, we're just a message or call away. Your satisfaction and comfort are our priorities, and we're eager to help you.

We understand that scheduling conflicts can arise. If your child needs to miss a lesson due to such conflicts, please notify us as soon as possible. Our accommodating approach allows us to work with you to find solutions, such as rescheduling to help your child catch up on missed content. Open communication is key, and we're here to support you in navigating any scheduling challenges to ensure your child's netball journey remains enjoyable and productive.

Certainly! In cases where your child misses a lesson due to illness or an emergency, we will do our best to arrange a makeup sessions to ensure they don't miss out on valuable training. Your child's health and well-being are paramount, and we're here to support their progress. Contact us as soon as possible, and we'll work with you to schedule a makeup session, helping your child stay on track and engaged in their netball training. Your child's success is our priority, and we're here to make sure they receive the full training experience.

We understand that occasional missed lessons are a part of life. While they may not significantly impact your child's progress or participation in the program, we encourage regular attendance to maximize their learning and development. Our coaches are skilled at helping players catch up and ensure consistent progress. Rest assured, we're committed to helping your child achieve their netball goals and ensuring their participation in the program is both enjoyable and fulfilling.

Notifying us of your child's lesson absence is a straightforward process. You can contact us through the provided phone numbers (+65 88517093) or email address (hello@charmainenetballacademy.sg). Timely communication is important to help us support your child effectively. By informing us in advance, we can work together to address any scheduling conflicts or missed lessons and ensure your child continues to benefit from our netball program. Your cooperation is greatly appreciated, and we're here to assist you throughout your child's netball journey.

To effectively manage missed lessons, we kindly request that you notify us within 24 hours of the missed session. This timeline ensures that we can take appropriate action, such as rescheduling or offering roll over of lesson credits if necessary. If we are not informed within this timeframe, the missed lesson may be considered attended, and we may not be able to provide makeup classes or refunds. Your prompt communication is essential to help us assist you in the best possible way, and we're committed to ensuring a seamless netball journey for your child.

Makeup lessons are an important part of our flexibility policy. We're pleased to offer these sessions to accommodate missed lessons due to unforeseen circumstances. The best part is that there are no additional fees for makeup lessons. Your child's progress is important to us, and we're here to ensure they receive the full benefit of their netball training without any extra costs for rescheduling. It's all part of our commitment to your child's success and well-being on the netball court.

Your child's well-being is a priority for us, and we understand that extended absences may sometimes be necessary due to injury or personal reasons. Please contact us to discuss the specifics of the absence, and we will work with you to find the best solution, whether it involves adjustments to fees or program participation. We're here to support your child's netball journey, even during challenging times. Your child's health and personal circumstances are important to us, and we're committed to providing assistance and understanding.

Payment

Convenience and simplicity are our focus when it comes to payments. At present, we exclusively accept payments via the secure and efficient PayNow method. This streamlined process ensures a hassle-free registration and reservation of your place in our netball programs. Your convenience is paramount, and we've made payment easy and straightforward. We're here to support your enrollment in the most convenient way possible.

We aim to keep the enrollment process as straightforward as possible. To secure your spot in our netball programs, we do require a registration fee of $20, in addition to the applicable program fee.

Our program fees are structured on a per-term basis, providing clarity and convenience. Each term, which consists of approximately 10 lessons, is priced from $360 to $420, depending on the program's location. Outdoor sessions are priced at $360, while indoor halls are offered at $420 per term, with no additional GST.

We understand the importance of family involvement in netball. However, please note that we do not offer discounts for multiple siblings. Our fees are structured to provide a fair and consistent experience for all players. We appreciate your understanding and encourage all siblings to join our netball programs and enjoy the benefits of our training. Your commitment to the sport is highly valued, and we're here to support each player's journey.

Your satisfaction is important to us, and we want to address your concerns effectively. We do offer a refund policy that allows for a partial refund if your child decides not to continue with the program. The refund amount will be based on the specific circumstances and the number of sessions attended. Please reach out to us for details and to initiate the refund process. We understand that situations can change, and we're here to provide a solution that ensures your experience with us is both flexible and enjoyable.

Program fees are typically due two weeks before the start of each term. One month before the term begins, our administrative team will send out payment invoices to all registered players.

Play with Passion, Train with Purpose

Join us and experience the exhilaration of playing with unwavering passion, all while embracing the purposeful training that fuels your journey to netball excellence. It’s the winning combination that defines our Netball Academy and sets you on the path to success on the court.